Last updated October 01, 2021

These terms and conditions set out the rules and regulations governing the use of the Meltazo website, located at https://www.meltazo.com. By visiting this website, we assume that you accept these terms and conditions. Do not continue to use the Meltazo website if you do not agree to all the terms and conditions stated on this page.


The following terms and conditions shall apply to all sales of any banded products on the Meltazo website (https://www.meltazo.com) that you, acting as Consumer and/or Customer, may order from Meltazo (“Company”, “we”, “us”, or “our”), Oude-IJselstraat 40-2, 1078CP Amsterdam, registered at the Netherlands Chamber of Commerce under KvK number: 77121937.

Contact number (Netherlands) – Headquarter: +30 – 6 84841871, Accessibility: 24/7 Live Chat, E-mail: [email protected], online contact form, or by post to this address: Oude-IJselstraat 40-2, 1078CP Amsterdam, Netherlands.

These terms and conditions apply solely to sales made online through the Meltazo website to natural persons or end-user of a product with a delivery address in one of the following Ten (10) EU countries and the United Kingdom:

  • Austria
  • Belgium
  • Denmark, excluding; Faeroe Islands and Greenland
  • France
  • Germany, excluding Helgoland and Busingen
  • Ireland
  • Italy, excluding: Campione d’Italia, Livigno, Vatican City, The Italian Waters of Lake Lugano, San Marino
  • Netherlands
  • Spain
  • Sweden

For the sake of convenience, the original English version of the Terms and Conditions has been translated into multiple languages on our website. In the event of any inconsistencies between these versions, and to the extent permitted by law, the English language version is the authoritative version which may serve as a basis for the interpretation of the other versions.

The terms and conditions do not apply to sales conducted through other platforms and/or through other authorised retailers. The terms and conditions are applicable to any order placed through the Meltazo website. These terms and conditions apply to every offer from the Meltazo and every distance contract concluded between the Meltazo and the Consumer.

Before the distance contract is concluded, the text of the terms and conditions is made available to the Consumer. If this is not reasonably possible, Meltazo will indicate it before the distance contract is concluded.

From time to time, Meltazo may modify the Terms and Conditions at its sole discretion. We will announce such modifications where required by law, but please also check our website on a regular basis to be informed of any changes. If you do not wish to be bound by any announced amendments to the terms and conditions, you should contact us to stop your interaction with us and refrain from making any online orders through the website after the effective date of the changes. Orders placed before the effective date of certain changes to the terms and conditions will not be affected by these changes.


Eligibility of purchasing our Meltazo products

Customers must (I) act as Consumers, (II) have reached either the age of 18 years or the minimum required age for the legal majority in your country of residence and (III) have the legal capacity to enter into contracts. If you are under the age of 18 years or below the required age for the legal majority in your country of residence or otherwise cannot lawfully enter into a contract, only your parent or guardian can place an order on your behalf. Any orders contrary to this provision will be null and void.

By placing an order on the Meltazo website, you warrant that you are purchasing products from Meltazo in good faith and will not purchase, deliver, sell, or otherwise distribute products from Meltazo for commercial purposes unless is permitted according to a contract. Meltazo products may be purchased for yourself or for the benefit of another individual to whom you are making a gift (“Gift Recipient”).

Product availability

Meltazo reserves the right to change the selection of products available on the website and may limit the number of products available per customer. All orders placed on the website are subject to availability and final acceptance and confirmation by Meltazo.

You will find information regarding products from Meltazo that are currently available for sale on the dedicated “product” pages of the website.

Creating an account for checkout

In order to place an order on the website, you may register and create a personal account on the Meltazo website. You will be required to provide valid and accurate personal information, such as; your last name, first name, home address, phone number, email address, and so on to confirm that you have reached the age of 18 years or the minimum required age for the legal majority in your country of residence.

You are responsible for ensuring that your account credentials, including your password, are kept secret and secure. Meltazo cannot be held responsible or liable for the misappropriation or any misuse of your account resulting from a third party’s access to and use of your password and account login if this is not the result of any breach by Meltazo.

You are responsible for informing us of any change in your personal information. Please login to your account and update such information directly on the website or notify Meltazo at the following email address: [email protected], or online contact form.

If Meltazo reasonably suspects that a third party has breached a customer’s account or has misused a customer’s account credentials, Meltazo may immediately cancel and terminate the account and contact you by other means (e.g. via email or phone). Meltazo will strive to inform you, stating the relevant reasons, if possible before, but at the latest immediately after the customer account has been blocked.

Processing orders

Please carefully review your order on the ordering page of the checkout and click on the “PLACE ORDER NOW” or similar button.

You may be invited to provide additional personal information when placing an order on the website, such as shipping and/or billing address, payment details, or information to verify your identity. You confirm that all personal information given to Meltazo is true and accurate. Meltazo or its third-party providers may collect additional information for security and anti-fraud purposes.

Notwithstanding anything to the contrary provided for herein, and to the extent permitted by applicable law, Meltazo reserves the right to refuse, cancel, and terminate orders at any moment and at its sole reasonable discretion. For instance, if there is an ongoing dispute concerning payment of a prior order or if Meltazo reasonably suspects a violation of these terms and conditions.

Order verification 

You are responsible to verify and confirm all details on the payment page before placing your order through the website, including without limitation the specific details of each order.

Order acknowledgment

Meltazo will send an email to the customer for acknowledging the order, once the order is placed on the website, acknowledging the details of your order. This order acknowledgment contains an order number assigned by Meltazo that you can use for future inquiries regarding your order. THIS ORDER ACKNOWLEDGEMENT NEITHER CONSTITUTES THE FINAL ACCEPTANCE OF YOUR ORDER BY MELTAZO NOR DOES IT CREATE A CONTRACT BETWEEN THE CUSTOMER AND MELTAZO.

Order confirmation

Following completion by Meltazo of its anti-fraud, security, and related legal checks and subject to product availability, Meltazo will send an email to the customer for order confirmation WITHIN TWO WEEKS of receiving the order. THE ORDER CONFIRMATION CONSTITUTES THE ACCEPTANCE OF YOUR ORDER BY MELTAZO AND FORMS A BINDING CONTRACT BETWEEN MELTAZO AND YOURSELF. If you have not received an order confirmation within two weeks, your order will be deemed to be rejected.

Order shipment

Upon shipment of your order, Meltazo will send you to notice thereof by email. Shipments will be made using the address that you have indicated in your order. The invoice for your purchase will be included.


For specific products, Meltazo offers the possibility of pre-ordering (“Pre-order”). Pre-ordering a product means that you reserve and pay a deposit for a product that will be available on a future date. The Pre-order possibility is expressly mentioned on the Meltazo product page of each relevant product.

Pre-orders are subject to these terms and conditions with the following amendments or additions:

  1. Limited editions of Meltazo products that can be ordered under Pre-order are only available in limited quantities. You acknowledge that Meltazo may not be able to fulfill your Pre-order due to limited quantities.
  2. The presentation of Meltazo products on the website constitutes a binding offer by Meltazo to sell the product. Any offer of a limited edition of Meltazo products is limited in time.
  3. By placing a Pre-order, you accept the above-mentioned offer from Meltazo and that establishes a binding contract between the Consumer and Meltazo.
  4. Upon sending the Pre-order, a certain percentage of the sales price, as specified on the product page or in the check-out, (excluding VAT and shipping costs) must be paid immediately. Placing a Pre-order deposit provides you priority access as soon as the product becomes available.
  5. When the product is available for shipping, Meltazo will inform you by email with instructions on how to pay the remaining amount due and a link to an online secured payment platform.
  6. Payment for the remaining balance of your order will usually be requested 7 working days before the product is expected to be shipped. Payment of the remaining amount must be made on the online secured payment platform.
  7. The product will only be shipped after the full payment is received, unless a method of payment, as offered by Meltazo, is used which allows payment in installments or arrears.
  8. If the product you have ordered is not available, Meltazo will inform you immediately by email about the cancellation of the sales contract. The deposit will be fully refunded.
  9. Save for a refund of the Pre-order costs you will not be entitled to any additional compensation or remedies, to the extent permitted by law, in case of cancellation by Meltazo of your Pre-order, whatever the reason.


Information about prices, tax, and delivery costs

Meltazo reserves the right to change or adapt prices and shipping costs at any time without specific prior notice on the website. If the price of a product and shipping costs displayed on the website change prior to the order confirmation (by Meltazo), Meltazo will inform the customer prior to the order being concluded (to take instruction from you as to whether you still wish to proceed with the order).

Actual delivery costs and applicable taxes will be indicated on the payment page before you are invited to confirm and place your order on the website.

Please note that changes to tax laws may occur between the date your order is placed and the date of our order confirmation. We will contact you and ask that you reconfirm your purchase if this results in increased VAT or sales tax being charged. You are free to reject our offer to purchase under the new conditions.

Such delivery costs and taxes will be indicated on your order confirmation email and on your invoice.

Please note that Meltazo will not send the invoice and payment details to a Gift Recipient, if applicable, but to you.

Payment methods

Payment can be made either by Credit/Debit cards such as; Visa, Mastercard, AMERICAN EXPRESS, or Discover. The available supported payments cards and methods are shown to you on the check-out page.

Invoice payment may be available in some countries and will be specified on the check-out page where available. If not specified on the checkout, we will send it to you together with an order acknowledgment email.

All credit/debit cardholders are subject to verification, validation checks, and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to the Meltazo, you need to contact your card issuer directly to resolve the issue. Meltazo will not be liable for delay or non-delivery in case of issues related to third-party payment services.

The full amount of the purchase price will be deducted from your credit/debit card when your order is placed or/and shipped to the shipping address you have provided to the Meltazo, at which the full purchase price will be deducted from your credit or debit card. Where required by applicable law, we will offer at least one additional means of payment that allows payment in installments or in arrears.

Meltazo takes precautions, such as; administrative, technical, and physical measures to protect your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Where personal information is collected on web pages, Meltazo uses Secure Sockets Layer (SSL) encryption. Note however that transmitting information over the internet is not completely secure. Although Meltazo will exercise reasonable care and implement safeguards to protect your personal information, we cannot guarantee the security of the data you transmit to the website. Any transmission is at your own risk and the Meltazo cannot be held liable.

Additional online payment methods

You may also have the option to pay by using additional online payment methods such as; iDeal, Klarna, Apple Pay, or Google Pay under the conditions specified by each payment system. The available supported payments methods are shown to you on the check-out page.


Delivery times

Unless stated otherwise, the delivery time for standard delivery is 3 to 10 working days (Monday-Friday) in these Eleven (11) countries; (Austria, Belgium, Denmark, excluding; Faeroe Islands and Greenland, France, Germany, excluding Helgoland and Busingen, Ireland, Italy, excluding; Campione d’Italia, Livigno, Vatican City, The Italian Waters of Lake Lugano, and San Marino, Netherlands, Spain, Sweden, and United Kingdom) after the issuing of the email with the order confirmation and tracking number, but please note that these times may vary and are purely indicative. Meltazo will endeavour to process your order as soon as possible.

All orders made through the website under these terms and conditions are limited to being delivered to an address in these Eleven (11) countries mentioned above paragraph. You, as a Customer, must provide Meltazo with a delivery address in one of these above-mentioned countries. During the payment process, you will be requested to indicate your preferred carriers for delivery (if possible), taking into account the delivery times mentioned above.

The responsibility for the Meltazo products passes to the customer when the carrier delivers the package or when the carrier hands the package over to the recipient. In order to guarantee high-quality standards and fast delivery, we partner with specialised delivery companies such as for example; PostNL, DPD, DHL, and others.

Your delivery package will contain your purchased product(s) with all related accessories (if any); the product user manual, as applicable, and the packing slip without price. We will not include the printed gift note containing your message, as applicable.

Reception and verification of the Meltazo products

Meltazo endeavors to insure each purchased product from the time it is in transit until it is delivered to you. We require the collection of a signature from an individual who has reached the age of legal majority in the specific country, in order to confirm your receipt of each product delivered, at which point responsibility for the purchased product passes to you. If you have specified a recipient of the product who is not you for delivery purposes (for example; when you ordered the product as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Meltazo and transfer of responsibility to the recipient in the same way as if the product had been delivered to you directly.

You are advised to verify the quantity and condition of the product(s) on delivery. Please inform the carrier immediately when receiving your order in case of apparent breakage or visible defects or damages to the product(s). Please also notify Meltazo immediately if there’s any damage to the product.


When concluding a distance sale transaction, Consumers generally have a statutory right of withdrawal, about which Meltazo informs in the next section below. Exceptions to the right of withdrawal are regulated in the next sections below containing the statutory model withdrawal form.

Statutory right of withdrawal

You have the right to cancel the contract concluded through our written order confirmation with/without giving a valid reason, IN FOURTEEN (14) DAYS OF RECEIVING YOUR PURCHASE, OR SOMEONE YOU NOMINATE (OTHER THAN THE CARRIER) PURCHASES A PRODUCT FROM MELTAZO. If more than one item is ordered under the same contract, then the cancellation period ends at the end of 14 days after the day on which you received the last products from Meltazo.

In order to exercise your right of withdrawal, YOU MUST SEND US A CLEAR STATEMENT (e.g. a letter sent by post or email to the specified address of Meltazo in your country, Email us via: [email protected] informing us about your decision to make use of your statutory right of withdrawal. Once received by Meltazo, you will receive an email confirming your statement of withdrawal. In order to do so, you may use the below model withdrawal form, but this is not mandatory. Alternatively, you may contact us via phone by calling the specific service number provided for your country but email is the best communication channel for a statutory right of withdrawal.

If the Customer exercises the statutory right of withdrawal, THE CUSTOMER MUST RETURN THE PRODUCT(S) WITH ALL SUPPLIED ACCESSORIES WITHIN 14 DAYS AFTER RECEIVING YOUR PURCHASE(S), in accordance with the instructions provided by Meltazo.

Meltazo will refund the purchase price immediately after receipt of the returned product(s) with all accessories (if applicable), no later than fourteen (14) days from the date you received your purchase. The payment details used for the order will also be used for the refund unless indicated otherwise by the Customer.

YOU MUST RETURN PRODUCT(S) TO US IMMEDIATELY AND WITHOUT UNDUE DELAY AND IN ANY EVENT NO LATER THAN FOURTEEN (14) DAYS AFTER RECEIVING YOUR PURCHASE. This period shall be deemed to have been observed if you dispatch the product(s) before the expiry of the fourteen (14) days of receiving your purchase period. The return shipping costs are at your own expense as a Customer.

You shall be liable for any loss in value of the product if this loss in value results from your handling of the product which was not necessary for the purpose of checking its condition, properties, and functionality.

Exceptions to the right of withdrawal

THE RIGHT OF WITHDRAWAL DOES NOT EXIST FOR THE DELIVERY OF GOODS THAT ARE CLEARLY TAILORED TO THE PERSONAL NEEDS OF THE CUSTOMER. This applies in particular to products that have been customized or engraved at the customer’s request.


Model Withdrawal Form
(complete and return  this  form  only  if  you  wish  to  withdraw  from  the  contract)

  • To Meltazo Store, Oude-Ijselstraat 40-2, 1078CP Amsterdam, NL or email: [email protected]
  • Hereby I/we (*) give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods  (*)
  • Ordered on (*)/received on (*)
  • Customer name(s)
  • Customer address(es)
  • Customer signature (only required for paper forms)
  • Date

(*) Delete where inapplicable


Should you exercise your right of withdrawal in accordance with Section 6, the customer is willing to bear the costs for the return of the product if you follow the return instructions below. Your statutory right of withdrawal and defects warranty rights remain unaffected.

  • Notify Meltazo that you made or wish to make use of your statutory right of withdrawal under Section 6, via emailing us: [email protected], Live Chat, online contact form, or phone by calling the specific service number provided for your country in order to get the authorization code from Meltazo.
  • The Meltazo will verify the original purchase and that the return is being made during the fourteen (14)-day return period, starting from the receiving date of your purchase.
  • Please follow the return instructions indicated by the Meltazo website by reading our FAQ and include the product(s) along with all accessories, the product user manual, and all other documents in their original box within the original shipping package.
  • Customers should download the Return Form and fill it out carefully and then send it with their return. Ask us the authorization code when you are filling it out. You can download the Meltazo Return Form by clicking “HERE“.
  • If necessary, seal the parcel carefully with adhesive tape and label it with the return label as created by Meltazo and provided to you in a PDF document. The customer bears the return shipping costs EVEN IF THE RETURN LABEL CREATED BY MELTAZO IS USED.
  • Please send the return with registered mail. You will receive an email confirmation once the parcel is received by the Meltazo.

Important Notice:

Product(s) of the Meltazo must be returned in their original condition, in a new, unused and perfect state, with all protection, tags, and stickers attached to them, with the original box and delivery package, including all accessories and documentation. Meltazo will refuse returns if the product shows signs of wear or has been used or altered from its original condition in any way and return it back to the Customer. Meltazo also reserves the right to deduct from the refunded amount sums to reflect any reduction in the value of the products resulting from the handling of the products by you beyond what is necessary for you to establish that you were provided with the correct product and that it functions correctly and return parcel cost.

Upon receiving a return within 14 days of receiving your purchase, the fault will be evaluated and Meltazo will verify whether the returned product meets the conditions of the return policies. If the product is opened, Meltazo will apply strict quality control to estimate usage. The product along with all related documents must be returned and the label and container must be fully affixed. If the products don’t meet the quality control standards, Meltazo will refuse the return and the products will be sent back to the customer. If the returned product satisfies the quality control, Meltazo will proceed with the applicable refund.

Please note that if you return the product in its original state that you had received it in, with complete accessories and stickers and security tags still attached, you can only return and be refunded. The full money-back guarantee is only provided for the purchased products from the Meltazo website. If the refund is authorized by Meltazo, it will be refunded to the credit/debit card used for the transaction within a maximum of 30 days.

Meltazo is under no obligation to maintain insurance and the safe shipment of any product will be at the sole risk and responsibility of the customer.

The customer or gift recipient is advised to keep proof of return shipment.

Upon receiving a return, Meltazo will verify that the returned product satisfies the conditions of the return policies. If the product is opened, Meltazo will apply strict quality control. If the products do not meet quality control standards, Meltazo will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies the quality control, Meltazo will proceed with the applicable refund within a maximum of 30 days.


In accordance with EU law, the customer is granted a two-year statutory warranty starting on the date of delivery of the product. Any longer warranty protection granted under national laws is expressly reserved. The foregoing shall be without prejudice to any statutory rights (including regarding conformity) granted to consumers under their applicable national laws.

Customers who resided in a country other than the EU (If applicable) are granted a warranty expressed under their national laws.


Meltazo exercises extreme care to ensure that each product complies with our strict quality criteria and that it has passed all technical and aesthetic controls.  

Subject to the warranty period specified in Section 8, in order to safeguard the quality of its goods, Meltazo will repair or replace any items which it considers to be defective in accordance with the terms set out below.

Product verification and notification

As a Customer or Gift Recipient, you are advised to verify the products on delivery.

Within fourteen (14) days:

If you, as the Customer or Gift Recipient, notice any damage on delivery or any defect within fourteen (14) days after receiving your purchase, please notify us without any delay.

At a later time:

For any damage or defect noticed later, you, as the Customer or Gift Recipient, must inform Meltazo using the contact form available on our website, Email us; [email protected], online contact form or Live Chat that will redirect you to a Meltazo Customer Service.

Products that are damaged as a result of mistreatment (having been dropped or other physical contacts) or of unusual wear and tear are not considered to be defective.

Return of the defective product

If, within 14 days after receiving your purchase, you notice that it appears damaged or has any defect whatsoever, please contact us and then return the product to us in accordance with the return process as indicated in the above sections.

Should you subsequently notice any defect, please contact us using the online contact form available on our website, Email us; [email protected] or Live Chat that will redirect you to a Meltazo Customer Support in your area, and follow the return instructions established by the Meltazo.

Your statutory right of withdrawal and warranty rights remain unaffected.

Your rights in case of the defective product

Following compliance by you with the relevant process, if your product is determined to be defective by Meltazo, Meltazo will offer you, or the Gift Recipient, one of the following remedies:

  • The repair of the product at no additional cost to you (including labour costs and spare parts), or
  • The replacement of the product with an identical product in the exact same size, subject to availability, or
  • In addition to any of the remedies above, Meltazo may offer you the replacement of the product with a different product of equivalent or higher value, in which case the initial price will be deducted, and you will be required to pay only the difference.

This offer does not limit your statutory right to choose the repair of the product or replacement of the product with an identical product unless the repair results in a manifestly disproportionate cost to Meltazo or the replacement is impossible due to the unavailability of the replacement product. In that case, Meltazo may, at its sole discretion, decide on the most appropriate remedy.

For products that have been customized or engraved, priority will be given to the possible extent to repair.

If the subsequent performance (repair or replacement) fails or is unreasonable for you or we refuse the subsequent performance, you are entitled to cancel the contract and claim a refund, or to demand compensation or reimbursement of inevitable expenses. The first sentence shall not deprive you of any additional mandatory remedies provided by applicable law. Meltazo is only liable for damages in so far as Meltazo’s liability cannot be excluded.


For any inquiries concerning repairs you are invited to contact Meltazo via the contact form available on our website, email us; [email protected], Live Chat, or online contact form.


While Meltazo endeavours to verify the correctness of any information it places on its website, in advertisements, or catalogue, it makes no warranties of any kind, whether express or implied, in relation to the accuracy, reliability, and completeness of such information.

Meltazo only confirms the price of a product with the issuance of an order confirmation, indicating the existence of a binding sales contract. If a product’s correct price is higher than the price posted on our website, Meltazo will inform you of the correct price and conditions and then will request you to confirm the purchase on these terms. You are free to reject the purchase offer on the new terms.

Information on the website is provided on an “as is” and “as available” basis without any representation or endorsement made, and Meltazo makes no warranties of any kind, whether express or implied, in relation to such information, or any transaction that may be conducted on the website including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement. Meltazo will not be liable for any damage other than actual, direct damage that can be proven in court.

Meltazo will make every effort to ensure that the product descriptions, photographs, or graphical representations are displayed on the website. Nevertheless, Meltazo does not warrant that such materials or other contents are error-free, whether as a result of inaccuracy, omission, desuetude, or otherwise. Unless otherwise prescribed by national law, the customer’s sole remedy in the event of any such error is to return the product as set forth in the return conditions stated above.


If certain provisions of these terms and conditions are declared void or partially invalid, the other clauses shall remain unaltered in their force and effect. The invalid provisions are replaced by the applicable legal provisions of Dutch law including those which were not provided for in these terms and conditions.

Your order, our order confirmation, and these terms and conditions are the complete agreement between you and us in relation to the order of products or services from Meltazo and then replace and override any verbal or written previous undertakings or agreements.

The waiver by Meltazo of a breach of any provision of these terms and conditions will not operate and/or be interpreted as a waiver of any other or subsequent breach.

This contract is between Meltazo and you. No other person shall have any right(s) to enforce any of its terms. However, if you purchase a product as a gift, the Gift Receipt will have the benefit of the applicable warranty.


These terms and conditions shall be governed by and construed in accordance with the LAWS OF THE NETHERLANDS WITHOUT REFERENCE TO ANY CONFLICT OF LAW PROVISIONS. This choice of law will not deprive the Customer, acting as a Consumer, of the protection afforded to the Customer by provisions that cannot be derogated from by agreement under the laws in its place of residence.

Any dispute, controversy, or claim arising out of or in relation to these terms and conditions, including the validity, invalidity, breach, or termination of the terms and conditions, shall be resolved in accordance with the terms and conditions.

You may bring proceedings against us either in the COURT OF AMSTERDAM, THE NETHERLANDS, OR IN A COMPETENT COURT OF THE LOCATION WHERE YOU ARE DOMICILED. We may also bring proceedings against you in the courts of your domicile.

Without any restriction to bring proceedings before a court, you and Meltazo will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the terms and conditions or any breach thereof.


Meltazo is subject to information obligations for e-commerce distance selling contracts, which we will comply with below.

Contract accessibility

If you have created a customer account before placing your order, your orders and your contractual documents will be saved in this customer account and are available for you to call up and download.

Consumer dispute resolution

Any complaints about the execution of the contract or a product may be submitted to the contact form on the Meltazo website, email us via: [email protected] clearly describing the nature of the complaint. Meltazo endeavours to process any complaints within a period of 14 days from the date of receipt of the purchase. If a complaint requires a foreseeable longer processing time, Meltazo will reply within the period of 14 days with a notice of receipt and an indication of when the customer can expect a more detailed answer.

You may also submit your complaint through the online dispute resolution platform (ODR platform) provided by the European Commission for online sales or service contracts between a consumer resident in the European Union and a seller in the European Union. This platform is accessible at the following address: https://webgate.ec.europa.eu/odr/. The use of the platform is neither mandatory nor a prerequisite for legal action.