RETURN POLICY

RETURN

Meltazo has an excellent level of quality control to ensure that all products meet the highest quality standards. However, we understand that in some cases, products may not meet the consumers’ quality expectations. If you are not satisfied with your purchase, please get in touch with us via: [email protected], Live Chat 24/7, or fill out this contact form within two days of receiving your purchase.

The Meltazo return policy is very straightforward; all products come with a money-back guarantee as long as products are returned to Meltazo within 14 days of receiving your purchase.

Only products received by Meltazo (at the address below) within 14 days of receipt of your purchase can be refunded. IF THE RETURNED PRODUCT SHOWS SIGNS OF WEAR OR HAS BEEN USED OR ALTERED FROM ITS ORIGINAL CONDITION IN ANY WAY, THE MELTAZO WILL REFUSE TO REFUND IT AND SEND IT BACK TO THE CUSTOMER.

If you wish to return your purchase, please give us your order number and name which can be clearly visible on the packaging list (Pakbon) of the order in order to receive an authorization code from us. You can download the Return Form by clicking HERE to fill it out and include it in your application for your money-back.

Upon receiving a return within 14 days of receiving your purchase, the fault will be evaluated and the Meltazo will verify whether the returned product meets the conditions of the return policies. If the product is opened, Meltazo will apply strict quality control to estimate usage. The product along with all related documents must be returned with its original package (box), label, and stickers must be fully affixed. If the products don’t meet the quality control standards, the Meltazo will refuse to refund and the product will be sent back to the Customer or the Gift Recipient (if applicable). If the returned product satisfies the quality control, Meltazo will proceed with the applicable refund.

Please note that you can only return a product and be refunded if the product is in its original state, with complete accessories, and stickers and security tags are still attached.

Please do not break the seals on any of the other products that are a part of the products as they must be returned with their original package (box) for a refund.

The full money-back guarantee is only provided for the purchased products from the Meltazo website; other retailers are fully responsible for the provision and quality of their products. If you are not satisfied with a product purchased through another shop or online retailer, please contact the point of purchase to discuss the returns. If the refund is authorized by Meltazo, it will be refunded to the credit/debit card used for the transaction.

EXCHANGE

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the returned product in accordance with our return policy.

REFUND

Please note that return charges or incurred costs for returning a product will be at your expense. Once received, if a refund is deemed necessary you will be reimbursed in full within a maximum of 30 days from the date Meltazo received the returned product.

We will not be held responsible for return costs or lost returns, and it is therefore recommended that any goods sent on your behalf be sent via a verified courier company.

Product Return Address (Netherlands):
MELTAZO
Oude-Ijselstraat 40-2
1078CP Amsterdam 
The Netherlands